Dental practice
A virtual receptionist that stopped new patients slipping away
New-patient calls went unanswered during treatment hours. A virtual receptionist now answers and books them.
The problem
Front-desk staff were rarely free to answer the phone, so new-patient enquiries hit voicemail and were rarely called back.
How it worked before
Calls rang through to whoever was free, and missed calls went to voicemail.
What we built
- A virtual receptionist that answers every inbound call, day or night, and captures the caller's details and reason for calling.
- Automated follow-up for enquiries that aren't booked on the call.
- Booking straight into the practice's scheduling workflow.
How it works
The AI answers the call, understands what the caller needs, and books the appointment or passes it to staff.
The outcome
Enquiries no longer depend on someone being free to pick up the phone. The practice added an average of 6-8 extra new-patient appointments per month.
6-8
extra new-patient appointments scheduled per month
More of the calls the practice already gets turned into appointments.
Related service: AI Voice Receptionist
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