HVAC company
After-hours answering that turns overflow calls into booked jobs
With no evening cover, emergency work went to voicemail. Now off-hours calls get answered and booked.
The problem
The busiest moments (evenings, weekends, cold snaps) were exactly when nobody was there to answer, and callers rang the next contractor.
How it worked before
After-hours and overflow calls went to voicemail until the next working morning.
What we built
- Automated answering for daytime overflow and full coverage outside office hours.
- Structured intake for the details a technician needs.
- Appointment booking and follow-up for quote requests, plus escalation for emergencies.
How it works
The system answers, collects the job details, and books a slot or escalates an emergency to the on-call tech.
The outcome
Every call now gets a response and, where appropriate, a slot on the calendar.
24/7
call coverage with booking and follow-up handled automatically
Built to capture evening and weekend jobs instead of losing them to voicemail.
Related service: AI & Automation
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