HVAC company
Missed-Call Text Back & Lead Follow-Up Automation
Missed calls and website enquiries went cold before anyone replied. Now every lead gets an instant text back, and the team closed about 23.5% more deals in two months.
The problem
During a business review, we found an HVAC company was losing leads in the gap between first contact and first reply.
How it worked before
Missed calls and website forms waited hours for a reply, and many customers booked a competitor first.
What we built
- Instant missed-call text back telling the caller the team will get back to them.
- The same instant reply for website enquiries.
How it works
When a call is missed or a form comes in, the customer gets a text within moments, before they call someone else.
The outcome
Customers now hear back right away. In the first two months the team closed about 23.5% more deals.
~23.5%
more deals closed in the first two months
More revenue from leads the business was already getting.
Related service: AI & Automation
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